Privacy Policy

Free Web Launch is a trading name of 2Pixel Media Ltd, company number 16561208, registered in England and Wales.

This privacy policy explains how we collect, use and protect personal information when you visit our website, request a free homepage preview, become a customer or contact us.

1. Who we are

The company responsible for your information is:

• 2Pixel Media Ltd, operating as Free Web Launch
• Company number: 16561208
• Registered in England and Wales
• Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU
• Email: hello@freewebsitelaunch.co.uk

2Pixel Media Ltd is a company registered in England and Wales. We are not a US company and we do not have a US office.

2. Information we collect

Depending on how you use our services, we may collect:

• your name
• business name
• email address
• phone number
• information about your business and services
• whether you already have a website
• website content, images and other material you provide to us
• messages, support requests and correspondence
• billing and subscription information
• technical information such as IP address, browser type, device information and basic website usage data where applicable

We do not intentionally collect sensitive personal information through our website.

3. How we collect information

We collect information when you:

• complete our free homepage preview form
• contact us by email or phone
• become a paying customer
• use the customer portal
• request website changes or support
• interact with our website and any cookies or analytics tools you have consented to

4. How we use your information

We may use your personal information to:

• respond to inquiries
• create and send your free homepage preview
• discuss your website requirements
• build, host and maintain your website
• manage your customer account and portal access
• process payments and subscriptions
• provide support and website updates
• send important service-related communications
• prevent fraud, misuse and security incidents
• comply with legal, tax and accounting obligations
• improve our website and services

We do not sell personal information.

5. Why we use your information

We use personal information only where we have a reason to:

To provide what you asked for — preparing your preview, building and running your website, and managing your account.

To run the business — responding to business inquiries, supporting customers, preventing misuse and keeping our systems secure.

To meet legal obligations — where we are required to keep or process information under tax, accounting or other applicable law.

With your consent — where consent is required, such as for certain non-essential cookies or marketing emails.

6. Free homepage preview inquiries

When you request a free homepage preview, we use the details you provide to understand your business, prepare the preview and contact you about it.

Submitting the form does not start a paid subscription.

No payment is taken unless you later choose to activate a paid plan.

7. Payments

Payments may be processed using third-party payment providers such as Stripe.

We do not receive or store your full card details. Payment providers process those details directly under their own privacy policies and security standards.

We may receive information such as:

• payment status
• subscription status
• transaction references
• billing contact information
• invoice information

8. Service providers

We use trusted third-party providers to operate our services, which may include hosting, email delivery, payment processing and customer portal infrastructure.

These providers may process personal information on our behalf only where necessary to provide their services.

Where appropriate, we require providers to protect personal data and comply with applicable data protection law.

9. Where your information is processed

2Pixel Media Ltd operates from the United Kingdom, so personal information you give us is processed in the United Kingdom and may be processed in other countries where our providers operate.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may vary depending on the information involved.

For example:

• inquiry information may be kept for a reasonable period so we can respond and maintain a record of previous conversations
• active customer information is retained while we provide services
• financial and transaction records may be retained for the periods required by tax and accounting law
• support and website-change records may be kept where useful for maintaining your website and service history

We periodically review information we no longer need and delete or anonymize it where appropriate.

11. Marketing

We will not automatically add you to a marketing mailing list simply because you request a homepage preview.

If we introduce optional marketing emails, we will provide the appropriate information and opt-out controls.

You can ask us to stop sending marketing communications at any time.

12. Cookies

Our website may use cookies and similar technologies.

Strictly necessary technologies may be used where required for the operation, security or functionality of the website.

Where consent is legally required for non-essential cookies or similar technologies, we will ask for it before using them.

You can find more information in our Cookie Policy.

13. Your choices and rights

You can contact us at any time to:

• ask what personal information we hold about you
• ask us to correct information that is wrong
• ask us to delete information
• ask us to stop sending marketing communications
• withdraw consent where we relied on it

Depending on where you live, state privacy laws may give you additional rights over your personal information, including rights of access, correction and deletion.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

To make a request, email hello@freewebsitelaunch.co.uk.

We will not treat you differently for exercising any privacy right.

14. Security

We take reasonable technical and organizational measures to protect personal information against:

• unauthorized access
• accidental loss
• misuse
• alteration
• disclosure

However, no internet-based service can guarantee absolute security.

15. Children

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

16. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. You should review the privacy information provided by those websites separately.

17. Changes to this policy

We may update this policy where our services, technology or legal obligations change.

The latest version will always be published on this page.

18. Contact

Questions about this privacy policy can be sent to: hello@freewebsitelaunch.co.uk