Privacy Policy

Free Web Launch is a trading name of 2Pixel Media Ltd, company number 16561208, registered in England and Wales.

This privacy policy explains how we collect, use and protect personal information when you visit our website, request a free homepage preview, become a customer or contact us.

1. Who we are

The company responsible for your information is:

• 2Pixel Media Ltd, operating as Free Web Launch
• Company number: 16561208
• Registered in England and Wales
• Registered office: Suite RA01, 195-197 Wood Street, London, E17 3NU
• Email: hello@freewebsitelaunch.co.uk

2Pixel Media Ltd is a company registered in England and Wales. We are not a US company and we do not have a US office.

2. Information we collect

Depending on how you use our services, we may collect:

• your name
• business name
• email address
• phone number
• information about your business and services
• whether you already have a website
• website content, images and other material you provide to us
• messages, support requests and correspondence
• billing and subscription information
• a record of the subscription terms you agreed to before payment, including the plan and price, the exact wording shown to you on screen, the versions of our Terms and of that wording, and the date and time
• if you order Professional Business Email, the mailbox address you ask for, the domain it is on, and the status and history of the service
• technical information such as IP address, browser type, device information and basic website usage data where applicable

We do not intentionally collect sensitive personal information through our website.

3. How we collect information

We collect information when you:

• complete our free homepage preview form
• contact us by email or phone
• become a paying customer
• use the customer portal
• request website changes or support
• interact with our website and any cookies or analytics tools you have consented to

4. How we use your information

We may use your personal information to:

• respond to inquiries
• create and send your free homepage preview
• discuss your website requirements
• build, host and maintain your website
• set up, run and support Professional Business Email if you order it
• manage your customer account and portal access
• process payments and subscriptions
• keep a record of what you were told and agreed to before a recurring payment began
• investigate and resolve billing or subscription questions and disputes
• provide support and website updates
• send important service-related communications
• prevent fraud, misuse and security incidents
• comply with legal, tax and accounting obligations
• improve our website and services

We do not sell personal information.

5. Why we use your information

We use personal information only where we have a reason to:

To provide what you asked for — preparing your preview, building and running your website, and managing your account.

To run the business — responding to business inquiries, supporting customers, preventing misuse and keeping our systems secure.

To meet legal obligations — where we are required to keep or process information under tax, accounting or other applicable law.

With your consent — where consent is required, such as for certain non-essential cookies or marketing emails.

6. Free homepage preview inquiries

When you request a free homepage preview, we use the details you provide to understand your business, prepare the preview and contact you about it.

Submitting the form does not start a paid subscription.

No payment is taken unless you later choose to activate a paid plan.

7. Payments

Payments may be processed using third-party payment providers such as Stripe.

We do not receive or store your full card details. Payment providers process those details directly under their own privacy policies and security standards.

We may receive information such as:

• payment status
• subscription status
• transaction references
• billing contact information
• invoice information

When you start a monthly plan, add a recurring service to a plan you already have, or start an add-on subscription such as Professional Business Email, we record what you were shown and agreed to before any payment was taken.

That record includes:

• your account and the person signed in at the time
• the plan or service and its price and currency
• how often the payment repeats
• the exact wording displayed on screen
• the version of our Terms and of that wording
• the date and time
• the IP address your device reported, where available
• basic browser information your device reported, where available

We keep this so that we can show what was disclosed and agreed before recurring billing started, and so that any question about a subscription can be answered from a record rather than from memory.

We do not use it to track what you do online, to identify your device beyond the basic information above, to work out where you are, or to record your screen.

8. Service providers

We use trusted third-party providers to operate our services, which may include hosting, email delivery, business email hosting, payment processing and customer portal infrastructure.

These providers may process personal information on our behalf only where necessary to provide their services.

Where appropriate, we require providers to protect personal data and comply with applicable data protection law.

If you order Professional Business Email, we use a third-party email hosting provider for your mailbox. We share with that provider only what is needed to create and run it, such as the mailbox address and your domain.

Our email hosting provider processes and stores mailbox data, including email content, as necessary to provide the email service.

Free Web Launch does not store your mailbox password or IMAP/SMTP credentials in the portal. Our team sends your sign-in details to you directly.

9. Where your information is processed

2Pixel Media Ltd operates from the United Kingdom, so personal information you give us is processed in the United Kingdom and may be processed in other countries where our providers operate.

Where personal information is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention periods may vary depending on the information involved.

For example:

• inquiry information may be kept for a reasonable period so we can respond and maintain a record of previous conversations
• active customer information is retained while we provide services
• financial and transaction records may be retained for the periods required by tax and accounting law
• records of subscription terms you agreed to are kept for six years after the subscription they relate to ends
• support and website-change records may be kept where useful for maintaining your website and service history
• records of a Professional Business Email service, such as its status, its history and related support messages, are kept on the same basis as other customer and support records
• a Business Email mailbox, and the email in it, may be deleted after the service ends

The six-year period for subscription-agreement records is our own retention policy. We have chosen it so that these records sit alongside the financial records for the same subscription, and so that a question raised long after a plan has ended can still be answered.

We periodically review information we no longer need and delete or anonymize it where appropriate.

11. Marketing

We will not automatically add you to a marketing mailing list simply because you request a homepage preview.

If we introduce optional marketing emails, we will provide the appropriate information and opt-out controls.

You can ask us to stop sending marketing communications at any time.

12. Cookies

Our website may use cookies and similar technologies.

Strictly necessary technologies may be used where required for the operation, security or functionality of the website.

Where consent is legally required for non-essential cookies or similar technologies, we will ask for it before using them.

You can find more information in our Cookie Policy.

13. Your choices and rights

You can contact us at any time to:

• ask what personal information we hold about you
• ask us to correct information that is wrong
• ask us to delete information
• ask us to stop sending marketing communications
• withdraw consent where we relied on it

Depending on where you live, state privacy laws may give you additional rights over your personal information, including rights of access, correction and deletion.

We do not sell personal information and we do not share it for cross-context behavioral advertising.

To make a request, email hello@freewebsitelaunch.co.uk.

We will not treat you differently for exercising any privacy right.

14. Security

We take reasonable technical and organizational measures to protect personal information against:

• unauthorized access
• accidental loss
• misuse
• alteration
• disclosure

However, no internet-based service can guarantee absolute security.

15. Children

Our services are intended for businesses and are not directed to children. We do not knowingly collect personal information from children.

16. Third-party websites

Our website may contain links to third-party websites.

We are not responsible for their privacy practices. You should review the privacy information provided by those websites separately.

17. Changes to this policy

We may update this policy where our services, technology or legal obligations change.

The latest version will always be published on this page.

18. Contact

Questions about this privacy policy can be sent to: hello@freewebsitelaunch.co.uk